Shipping Policy

1. Delivery Coverage

Madera Home currently offers delivery within the Arab Republic of Egypt. Delivery availability depends on the customer's location.

2. Delivery Time

Delivery times vary depending on the product type, availability, customization requirements, and delivery location. Estimated delivery times will be communicated to the customer when placing the order or confirming the purchase.

3. Delivery Fees

Delivery fees may vary depending on the customer's location, product size, and order details. Any applicable delivery charges will be communicated to the customer before confirming the order.

4. Custom-Made Products

For custom-made furniture, kitchens, and other products manufactured according to the customer's specifications, production and delivery timelines will be agreed upon with the customer before confirming the order.

5. Delivery and Installation

Where installation is included in the order, the details will be confirmed with the customer before delivery. Any additional installation services or charges will be communicated in advance.

6. Delivery Delays

Although Madera Home makes reasonable efforts to deliver orders within the agreed timeframe, delays may occur due to manufacturing requirements, transportation, weather conditions, or circumstances beyond our reasonable control. We will inform customers of significant delays when reasonably possible.

7. Receiving Your Order

Customers are encouraged to inspect their order upon delivery and report any visible damage, missing items, or incorrect products to Madera Home as soon as possible. This does not affect any rights customers may have under applicable Egyptian law.

8. Contact Us

For questions about shipping or delivery, please contact us:

Email: eva.adel9@gmail.com

Phone: 01110027902

Business Address: Cairo